Top 100 CU

About Us

Rory Rowland has worked to rank the Top 100 Credit Unions by total electronic services offered within their respective asset range.

Rory Rowland is a business consultant and seminar leader specializing in programs on communication skills. After serving as president of two credit unions and earning his CCUE, Rory began using his communication skills and his specialized background in credit unions to help others in the movement to become more effective.

He is a frequent speaker for state and national associations. Rory holds a MBA in finance from University of Missouri at Kansas City , and a B.S. degree in Economics from C.M.S.U. He lives in Independence, MO with his wife and 4 children.

Rory is one of the highest rated speakers at national and state conventions all over the US.  When you need a speaker for your conference or association, please give Rory a call.

Rory offers the following consulting services to his clients.

Strategic Planning sessions:

CEO compensation and benefit review:

Visionary Board Process - where the Board moves from being and operationally focused board to being focused on the big picture. This is done by education, and a policy revamp process:

Entertaining Speaking engagements for a number of clients. Please check his list of topics.

MOST REQUESTED PROGRAMS:

LISTEN SO OTHERS WILL SPEAK, SPEAK SO OTHERS WILL LISTEN
This program takes the power of communication further. Listening is the most important tool in the communication skill box. The more we listen the more we are heard. This is a powerful program that will change how you view the power of listening.

MANAGING CHANGE IN THE NEW MILLENNIUM
In this program you will learn how to get the job done on time, even in the times of the most stressful changes. How to keep yourself in balance and under control. Learn 3 techniques guaranteed to get people's attention and 7 keys to managing successful meetings in stressful and changing times. How to do some of the little things that can make a big difference.

CUSTOMER SERVICE WITH W-O-W!
Learn how to listen to your customers. Get to the root of a problem in a fast and professional way. Teach your people to love your customers more than they love your products. Surefire strategies to resolve complaints and customer conflict. Body language: How to read it and use it to project a courteous, helpful image ... and much, much, more.

LEADERSHIP VS. MANAGEMENT
Have you ever noticed that the changes and solutions that are most effective in the work place are most often the ones that people discover together as a team? That's what this unique workshop is all about. Leaders climb the tree and show the team which way to go, and the most effective managers find the most efficient way to cut down the trees.

CROSS-SERVICING SKILLS
- Tips to listen more carefully and effectively to your customers
- How to become a "solution provider" and not a pushy salesperson
- Three ways to show customers the value of using your services
- Overcoming the fear of asking the customer to use additional services

OTHER POPULAR PROGRAMS:
- Super Bowl Coaches on Leadership
- Coaching Skills for Winning Managers
- Mindset of Champions
- Personal Financial Management
- From Wounds to Wisdom
- E-Consumer: Profiles, Potential, Profits & Projections
- Twelve Trends that Impact your Financial Organization
- Only the Paranoid Lenders Will Survive
- How to Understand Your Financial Statement Without a Harvard MBA!
- Innovative Techniques for Strategic Planning
- Management and Board Relations
- Marketing on a Limited Budget